Norse Shop Return Policy

Return & Refund Policy

At [Your Business Name], we take pride in delivering high-quality, custom-made products through our trusted third-party printing partner, Printful. Because each item is printed on demand, we follow Printful’s return policy to ensure a fair and transparent process.

1. Eligibility for Returns & Replacements

We accept returns or replacements ONLY in the following cases: ✔️ Misprinted, damaged, or defective items upon arrival ✔️ Incorrect orders due to printing errors ✔️ Lost packages (claims must be submitted within 30 days of the estimated delivery date)

If you receive an item that falls under these categories, please contact us within 30 days of delivery with photos showing the issue.

2. Non-Returnable Items

Due to the nature of print-on-demand products, we do not accept returns for: ❌ Buyer’s remorse or incorrect size/color selection ❌ Custom or personalized items (unless defective or incorrect) ❌ Sealed goods (such as face masks) due to hygiene reasons

3. Refunds & Store Credit

If your return request is approved, you may choose: ✔️ A replacement item at no additional cost ✔️ A store credit for future purchases ✔️ A refund to the original payment method (only in cases of severe printing defects or incorrect orders)

Refunds will be processed within 5–10 business days after approval.

4. How to Request a Return or Replacement

To initiate a return, email [Your Contact Email] with: 📸 Clear photos of the issue 📦 Order number and product details ⏳ A brief description of the problem

We will review your request and respond within 3 business days.

5. Shipping Costs for Returns

• If the issue is printer-related, Printful will cover the return shipping cost or send a new item at no charge.
• If the return is due to a non-defective reason, the buyer is responsible for return shipping fees.
• Unclaimed packages or incorrect addresses may result in additional shipping costs.

6. Supporting Small Businesses

As a small business, your support means the world to us! If you love your purchase, consider sharing your experience by leaving a review or tagging us on social media—it helps us grow and continue offering unique, quality products.