Bluestone Acres

Welcome to Bluestone Acres

Refund and Returns Policy

Accommodations Cancellation Policy

Cancellation Policy

STANDARD RESERVATION—7-day cancellation policy—flexibility for guest

Full payment is made 7days in advance for your reservation as per our cancellation policy at the time you make your reservation.  Paid statements can be provided upon request.

We do not accept cancellations less than 7 days in advance of 3pm check-in. As we only operate minimal occupancy and for consistency and fairness to all our guests, there are no exceptions to our policy.


** Please make sure you have read and understood the policies above before making your reservation and if you would like more information or clarification please contact us and we would be happy to help you determine which type of booking is best for you.

To ensure a fair and transparent booking process, we have established the following cancellation policy:

  1. Free Cancellation: Guests can cancel their reservation free of charge up to 7 days  before the scheduled check-in time.

  2. Late Cancellation Fee: If a guest cancels less than 7 days before the check-in time, a cancellation fee equivalent to the cost of the full booking plus applicable taxes will be charged.

  3. No-Show Penalty: In the event of a no-show, the guest will be charged a penalty equal to the full booking plus taxes.

  4. Modifications: Any changes to the reservation are subject to availability and may incur additional charges.

  5. Early Departures: Guests who decide to leave before their scheduled departure date will be charged for the full duration of their booked stay.

We recommend guests to carefully review their travel plans before booking and encourage purchasing travel insurance to cover unexpected circumstances.

Products Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.